FAQs

For questions or assistance, please call us at 843-666-1485 or 843-412-1969. Our phone lines are open from 10 am to 7 pm, Monday through Friday. During peak season, call volume can be high; if we're unable to answer, please leave a message, and a customer service representative will get back to you as soon as possible.

For a quicker response, feel free to use our convenient text message feature below. You can also reach us by email at jeffcoan@me.com.

To reserve your rentals, simply fill out our "Get A Quote" form on our website, or reach out by phone or email. Once we receive your request, we’ll send over a customized invoice to confirm and book your party rental!

Yes, a 50% deposit is required at the time of booking to secure your reservation. This helps us prepare for your event and ensures availability.

We travel up to 60 miles from our warehouse location. Please use GOOGLE MAPS if unsure about distance and whether we travel to your area. Travel fees will apply if further than 10 miles from our warehouse!

Yes, cancellations must be made at least 72 hours before the event to receive a full refund of your deposit. If canceled within 72 hours of the event, the deposit is non-refundable.

Absolutely! Many of our inflatables are designed to accommodate both children and adults, making them perfect for all-ages fun. Let us know your event needs, and we’ll help you choose options everyone can enjoy.